Shipping Policy
- Processing Time
Orders are typically processed within 1-3 business days, excluding weekends and holidays. Processing time may vary during peak seasons or due to unforeseen circumstances. Customers will be notified of any significant delays.
- Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times vary based on the shipping method selected and the destination. While we strive to meet these estimated timelines, delays may occur due to factors beyond our control.
- Domestic Shipping
We currently deliver only within Sri Lanka and do not offer international shipping. Delivery times may vary based on location and availability. Customers are responsible for providing accurate shipping details to ensure successful delivery.
- Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
- Lost or Delayed Shipments
If your order is significantly delayed or lost in transit, please contact us at [your contact email]. We will work with the carrier to resolve the issue. Please note that we are not responsible for delays caused by customs, natural disasters, or other external factors.
- Damaged or Missing Items
If your order arrives damaged or with missing items, please contact us within 2 days of delivery with photos of the package and contents. We will arrange for a replacement or refund as appropriate. For information on returns and refunds, please refer to our Return & Refund page.
If you have any questions about our Shipping Policy, please contact us at
or visit our store at No. 17, Main Street, Ambalangoda. 80300.